{ "meta": { "disclaimer": "Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. We may limit or otherwise restrict your access to the API in line with our Terms of Service.", "terms": "https://open.fda.gov/terms/", "license": "https://open.fda.gov/license/", "last_updated": "2026-08-20", "results": { "skip": 0, "limit": 1, "total": 1 } }, "results": [ { "cfres_id": "185110", "product_res_number": "Z-0883-2021", "event_date_initiated": "2020-12-17", "event_date_created": "2021-01-22", "recall_status": "Terminated", "event_date_terminated": "2023-05-19", "res_event_number": "87040", "product_code": "JQP", "product_description": "A calculator/data processing module for clinical use is an electronic device intended to store, retrieve, and process laboratory data\n\nCatalog Number: 07154003001", "code_info": "All versions from cobas infinity version 3.00.00 onwards", "firm_fei_number": "1823260", "recalling_firm": "Roche Diagnostics Operations, Inc.", "address_1": "9115 Hague Rd", "city": "Indianapolis", "state": "IN", "postal_code": "46256-1025", "additional_info_contact": "Roche Customer Support Center\n800-428-2336", "reason_for_recall": "A software error results in the unintentional removal of the serum-indices flag that would otherwise prevent the release of results. The Cobas Inifinity has an auto-verification feature to hold results for manual review when they meet specific criteria. The serum indices flag is used for serum indices tests that are performed to assess the quality of the sample (e.g. hemolysis, icterus, and lipemia). Normally, when the Cobas Infinity receives a result for a test that is serum indices-sensitive, it flags the result and the software then waits for the results of the serum indices tests before validating or rejecting the test result. Roche has discovered a software error that under specific conditions causes the flag to be incorrectly removed. This allows for the possibility that a sample of poor quality may return an unreliable/incorrect test result that is mistakenly reported to the health care provider and/or patient without the proper disclaimer that the result is based on a sample of poor quality.", "root_cause_description": "Software design", "action": "Roche issued Urgent Medical Device Correction, (UMDC TP-01176) via UPS Ground (receipt required) on 12/17/20. The UMDC TP-01176 will also post to the diagnostics.roche.com website.\n\nLetter states reason for recall, health risk and action to take:\nComplete the enclosed faxback form, TP-01177, and return it following the instructions on the form even if\nyou are not using the Cross SI option.\n\" If you are using the Cross SI option, refer to the Workarounds section of this Urgent Medical Device\nCorrection (UMDC) until the Service Patch for your cobas infinity central lab is available for this issue.\n\" File this UMDC for future reference\n\nPlease contact the Roche Support Network Customer Support Center, 24 hours a day, seven days a week at\n1-800-526-2272 if you have questions about the information contained in this UMDC", "product_quantity": "76 licenses", "distribution_pattern": "US Nationwide", "openfda": { "k_number": [ "K861778", "K822932", "K781081", "K761063", "K803312", "K801167", "K893838", "K823679", "K801210", "K792158", "K790543", "K881194", "K871853", "K810631", "K964460", 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