{ "meta": { "disclaimer": "Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. 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INVESTIGATION REVEALED THAT THERE WAS NO SYSTEM MALFUNCTION. A ROOT CAUSE COULD NOT BE DETERMINED DUE TO INSUFFICIENT INFORMATION. THE SOFTWARE CASE LOGS THAT WERE PROVIDED FOR INVESTIGATION DID NOT CONTAIN INFORMATION FROM THE TIME PERIOD OF WHICH THE EVENT TOOK PLACE. THE CORRECT CASE LOGS COULD NOT BE OBTAINED AFTER MULTIPLE GOOD FAITH ATTEMPTS. THE CORRECT CASE LOGS COULD NOT BE OBTAINED AFTER MULTIPLE GOOD FAITH ATTEMPTS. FURTHERMORE, AN ENGINEER FROM THE FIELD SERVICE TEAM WAS DISPATCHED THE ISSUE DESCRIBED. THE SEVERITY OBSERVED DID NOT EXCEED THE ANTICIPATED SEVERITY. THE OBSERVED OVERALL RISK LEVEL IS LOW, WHICH MATCHES THE OBSERVED ANTICIPATED RISK LEVEL; THEREFORE, THE OVERALL RISK OF THE SYSTEM HAS BEEN MAINTAINED AND THERE IS NO FURTHER INVESTIGATION REQUIRED. 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